Frequently Asked Questions
When did diamond block start?
The original idea for Diamond Block came into existence in July of 2015, but it remained just an idea until early 2017. The company was officially formed in April of 2017, and launched in November of 2018. For more details about our history, check out Our Story.
who is on the diamond block team?
At this time, Diamond Block is run as a one-woman shop by Melissa Huisman. In the past, there have been incredible subcontractors supporting the mission, as well as an epic first intern. Though it’s a solo operation for now, the hope is to expand and grow a team in time. Interested in collaborating as a fellow service provider, or interested in working for Diamond Block? Let’s talk.
what platforms do you use for client websites?
All client websites are designed and built using the Squarespace platform. Though we recognize the pros and cons of many different web platforms, our priorities include elevated and clean design, as well as seamless client hand-off and education for long-term sustainability. For this reason, we exclusively use Squarespace at this time. Diamond Block is certified as a Squarespace Circle Member, meaning we are experts on the platform and verified by Squarespace as such.
where is diamond block based? do you travel?
Diamond Block is headquartered in the dreamy city of Austin, Texas. Much of our work takes place remotely, however at this time, all Extract Sessions will be held in Austin, Texas at Atmosphere Coworking (2400 E. Cesar Chavez #208) unless otherwise indicated. The Diamond Block team is available to travel for on-site Extract Sessions on a case-by-case basis, with travel accommodations considered. If you’re interested in an on-site session but you are not located in Austin, please get in touch and let’s plan a trip!
can i book melissa for a speaking engagement?
Melissa is currently available for speaking engagements globally, if travel accommodations are considered. She is also available for speaking remotely on podcast interviews, livestreams, or other digital engagements. She has been featured 10+ times on podcasts, panels, publications, blogs, social media, etc. A full list of press mentions can be found here. If you’d like to book Melissa, please reach out!
+ Did we miss something? Get in touch and we’ll happily answer your questions! +
Terms & Policies
All bookings and reservations will be made through the Acuity Scheduling App, following the links provided throughout the website. Any questions about scheduling should be directed to email@example.com.
We understand that things happen, but we like to take our commitments seriously, and we hope you will too. For this reason, we only accept rescheduled appointments up to 24 hours before the appointment start time. If you are a no-show for your appointment, we will not be able to refund or reschedule that appointment, and it will be deducted from your package balance.
Unfortunately, we do not issue refunds. All package and service sales are final. We are a small business, and we plan our financials around cash flow from customer purchases. That said, if for some reason you are very unhappy with your experience, we will do what we can to make things right. The remedy for unhappy service is up to our discretion, and there is no guarantee of monetary refund. We feel pretty confident about the high level of service we provide, so we doubt it will ever get to this point! We love over-the-moon delighted customers!
locations + facilities:
All Cultivate Calls will be done via phone calls using the phone number given by the client at the time of purchase. All Extract Sessions will be held in Austin, Texas at Atmosphere Coworking (2400 E. Cesar Chavez #208) unless otherwise indicated. The Diamond Block team is available to travel for on-site Extract Sessions on a case-by-case basis, with travel accommodations considered. All Polish Package and Shine Package work will be completed remotely, unless otherwise determined by the client + Diamond Block team within the project scheduling process.
Site + Creative Credits
We like to give credit where it’s due, so that’s what we’re doing. This website + the launch of Diamond Block wouldn’t have been possible without the support of a few incredible creatives. Many thanks to a great friend and designer Kelly Cromack for her support on the initial Diamond Block brand design concept. Additional thanks go to the brilliant Korina Marie Photography for the epic photos taken at our Launch Party + used on this site.